Réponse :
Bonjour, voici les phrases placées au bon endroit:
Step 1: Understand the email
f. Identifying each one of the concerns.
Step 2: Collect all the necessary information to answer the email
g. Asking Rachel if she wants ink and toner.
i. Advising her to buy an Epson printer.
j. Apologising for the inconvenience.
Step 3: Answer the customer and solve the problem
h. Explaining the free return.
Explications :
